Enhance your ability to work effectively with diverse patients

Learn evidence-based and proven effective strategies to prevent unintended and implicit bias from affecting your patient care.

Strong relationships are at the heart of your job. Making your patients feel more at ease and bringing out the best in your patients can help you meet their needs more effectively. Our training provides you with proven, evidence-based principles that are powerful tools for improving patient care, your job satisfaction, and patient outcomes.

What you’ll learn

Evidence-based training provides you with greater insight into how unconscious automatic responses undermine relationships and how you can consciously counteract these damaging effects. Using the latest findings in the science of diversity, you’ll receive practical tools and insight to improve your discernment about the responses and expectations of your clients or patients. Digging deeper than the superficial builds trust that results in greater client/patient satisfaction as well as your own professional fulfillment.

  • Effective rapport-building techniques that establish the feeling of mutual partnership
  • How to prevent unintended biases and stereotype threat from undermining client experience
  • How to increase comfort, reduce inter-group uncertainty, and improve client-centered results

How you’ll benefit

Build Rapport

Learn more about how your diverse patients see the world and how their perspectives influence the decisions they make and actions they take.

Lower Burnout

Inject your professional life with a fresh point of view. Determine why some of the tactics you may have used in the past have been unsuccessful and how you can better connect with those you serve.

Better Practice

Foster a personal bond with your patients that leaves a lasting positive impression. Increased patient satisfaction improves referrals and positive word-of-mouth.

eLearning

Can be combined with online workshops.

Click HERE for more information about our evidence-based and proven effective eLearning.

Implicit bias training for doctors
implicit bias training for nurses
Implicit bias training for providers

For information on group access, course review, and volume discounts, email [email protected].
Click HERE to see our full eLearning catalog

Online Facilitated Webinars, Grand Rounds, and Workshops

Developed and delivered by the former Director of the Mayo Clinic Research Program on Equity & Inclusion in Healthcare and Professor at Oregon Health & Science University

All provide additional self-study activities.
Can be combined with eLearning for a blended learning option.

Option 1: 60-minutes. Online expert-led multimedia presentation and moderated Q & A.
Starts at $5,000

Option 2: 90-minutes. Online expert-led multimedia presentation, moderated Q & A, and participant learning activities.
Starts at $6,000

Option 3: Three-hour Online expert-led multimedia presentation, moderated discussion, group and individual activities.
Starts at $12,000

Popular Topics

Single Sessions or Combined into a Series

  • Understanding and preventing unintended biases in patient care: Foundations I
  • Understanding and preventing unintended biases in patient care: Foundations II
  • Understanding and preventing microaggressions in healthcare teams & patient care
  • The world outside, the world inside: Understanding the impact of racial trauma and minority stress on your patients
  • Foundations of LGBTQ+ inclusive care
  • Understanding and interrupting the negative impact of weight bias and stigma on patient care and patient outcomes
  • Understanding and mitigating the impact of automatic biases on inter-professional team functioning
  • Understanding and preventing current forms of gender bias in patient care
  • The benefits of, and best practices for, trauma-informed health care
  • How to talk with your patients: Best practices for talking about racism, sexism, and other ‘isms
  • Through the patients’ eyes: Understanding and creating identity-safe patient care
  • Understanding and preventing everyday racism in health care

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Popular Series

Popular Two-Session Series

  • Understanding and preventing unintended biases in patient care
  • Through the patients’ eyes: Understanding and creating identity-safe patient care

Popular Multi-Session Series

  • Understanding and preventing unintended biases in patient care
  • Living in different worlds: The impact of racial trauma and minority stress on your patients and implications for high-quality care
  • Foundations of LGBTQ+ inclusive care
  • Understanding and interrupting the negative impact of weight bias and stigma on patient care and patient outcomes

What Clients Are Saying

“Everyone in my department should have this training before ever talking to a student.”

– Student Services Representative

“Your talk on overlooked factors that affect student success in a diverse world was timely, evidence based and highly impactful.”

– Kim J. Dean, School of Nursing

“This experience made me feel energized and hopeful.”

– Physician

“It’s very important to us that we work with people who are evidence-based. Your team has just the right mix of expertise and practical knowledge to be credible to our physicians.”

– Head of Service Line

“I had very low expectations but this was actually pretty useful.”

– Medical Resident

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