Video eLearning That Improves Quality and Prevents Implicit Bias in Patient Care

“Think the training was excellent due to the way it is grounded in research in the field.”

“The course was very approachable and informative for someone who may be entirely new to gender diverse care as well as reinforcing to those who have some experience with it. I think the topics that will be covered in the second part, in Fall 2023, will help round out a provider’s understanding of patient worry for their care and how to address it.”

“I thought the information was wonderful, I learned a great deal. I thought the information on negative experiences and that leading to foregoing care was important.”

“It seemed very comprehensive and detailed.”

“This was a very thought provoking topic and very useful.”

“This educational activity is very helpful for all employees and to think first about how to treat patients.”

“It was very informative and eye opening.”

“This educational training was on point and did not take lots of time.”

“It made me think about things I hadn’t considered.”

“This is an excellent training course. It should be mandatory for all employees.”

“Great job.”

“I found this activity very beneficial.”

“Thank you.”

“The video was very educational . I’m glad I saw it.”

“Great activity.”

“Very helpful, especially for new employees.”

“The content writers demonstrated expertise in the content area! Thank you.”

“I really enjoyed this training. I think the information was presented in a way that was clear and simple to understand, but did not patronize viewers. The important piece of keeping the information simple is to reduce anxiety in providers. I think a lot of medical providers get wrapped up in the medical aspects of transition (which not every trans person uses) and lumps gender inclusivity and specialized endocrinology/HRT management in to one large category. Some providers might get nervous that affirming the gender of their patients might somehow also require them to be experts on HRT. I think change is hard and as a medical provider, admitting that there are things you don’t know is also hard because you don’t want your patients to lose confidence in you. But by reinforcing that providers just have to focus on the information most relevant to the chief complaint, is so important, and I think it will provide that light bulb moment for a lot of providers. I believe anyone can benefit from the information presented in this course and am looking forward to the next module when it is produced.”

“I found it very helpful and informative. I really enjoyed how much information was conveyed in understandable and easy ways. I also liked the graphics and found them to really illustrate certain points. I do think this would be a useful course for healthcare providers, especially the older ones.”

“This course was excellent, organized, and beautifully presented. Most valuable to me were the content and delivery. Structured in a way that assumes the viewer has zero knowledge, the learning was appropriately stacked. I believe that any healthcare provider or allied health professional would derive value from the easy-to-digest way the course matter is presented. This course should be a part of every healthcare provider or allied health professional’s induction to the workplace. This course was beautifully and professionally presented. I will happily share it with my peers!”

“Overall, this is a good course for health practitioners and what I find most valuable is the teachings of cultural competence which is very important in this field of work. This learning course highlights the benefits of cultural competence as it enhances patient satisfaction and compliance and most importantly reduces health disparities. There is so much quality information in this learning material.”

“I found the course to be very insight and very helpful. I think this course will certainly help healthcare staff and provides to promote a safe environment for future patients. The instruction material was delivered in a very easy to understand manner. The content was instructional with no signs of it being off putting to any viewer of the instruction material. I did find that I learned a lot from this course. For example, I had not heard of ‘two spirit’ term. This course was very meaningful all the way through and gives me motivation to continue providing the best health care I can to patients of all backgrounds. Overall, I found this course to be relevant and hope to implement what I learned moving forward. I hope that this course can be used in many healthcare and non-healthcare settings to advance an inclusive environment in our society.”

“It was very informative. I actually gained some insight into what the actual terminology that some of these types of patients refer to themselves as.”

“I thought the course was comprehensive and helpful. I think that it is vital to ensure high-quality care for gender-diverse patients. I feel so much more educated on the topic of biological sex and sex at birth and I found that to be the most valuable to me. It’s critical not to ask intrusive and invasive questions, and I took note that it’s important to protect one’s privacy. I felt that everything was perfectly orchestrated with the course and it is going to be very helpful for individuals within the healthcare industry. Fun and extremely well put together! Thank you so much.”

“I thought this course was very user friendly and easy to understand. It was motivating in making me care about the content and be open to learning in this area, which is pretty new for me. Learning how to tactfully discuss gender identity with patients was most valuable to me, and I learned a lot about the fact that our biological gender is a spectrum as well as the definitions for different words used in this area. I think this course will be useful for healthcare providers and I look forward to the second half of it.”

“There are a lot of stuff I have learned today in this course, especially the way care needs to go given to Trans People. Overall, very high quality and educative learning material which I would definitely recommend for health providers. In fact, the learning material goes beyond the target group. It could be for all.”

“It was definitely eye-opening. There was a lot of terminology I was not privy to nor ever heard before. I think this course would be a great resource for current and future healthcare professionals.”

“I liked that the information was presented in a friendly approach that understands that many healthcare professionals could always use more training in this area.”

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As a Queer woman who works in healthcare, I was very impressed by this course. It makes me so relieved and glad that we are trying to educate others in the healthcare setting, as healthcare trauma is very real for people who fall under the trans/enby umbrella. My oldest is also NB and it gives me hope that as they grow up and become an adult, they will have medical staff that are more trained in how to help them. I loved the clickable definitions of each gender word, and how the presenters appeared to be genderqueer themselves. I already am well versed in this as I am apart of the LGBTQIA community, but I did find it very helpful to hear how to ask about sensitive subjects, i.e., body parts of partners. I was very impressed and pleased with the videos. This will be immensely helpful for both the healthcare providers and the patients. I loved being apart of this study. Thank you for making this and having me.”

“I appreciated how it explained not to use your patient as a resource, while still being able to ask questions to provide the best care. I also appreciated the tips for making gender diverse inclusive care the standard of care.”

“I felt this was a good learning course that included basic information relevant to patient care. I did learn some new ways to ask relevant questions. This is a useful course for anyone in the healthcare field – not just primary providers.”

“I think one of the most valuable parts was the patient stories and sample experiences because they showed the detrimental effects of non-gender-affirming care and what sort of things healthcare staff and providers can do to make that better (by showing the positive experiences as well). I felt like I knew quite a bit of the information already, but there were some new terms that I learned such as two-spirit. I think the course was pretty good and will be useful because of both new terms and applicable situations.”

“I thought the course was great and very informative. I love the tips and things that I did not think about being so important, such as making sure to display anti-discrimination signs or stickers. I also found the definition of terms to be very helpful. I think the course will be very valuable for medical staff and providers. I think it’s a great course, very well done!”

“The course was very thorough, and covered mostly everything. It was a well made course that taught me a few things I did not know. The course is a must for all providers, and the story of Luke and others broke my heart. My first thought was disrespectful providers need to be held accountable. Very good study, that will truly make a difference in how providers interact with the transgender community.”

“I am very pleased with the information that was included in this course. I think that it was a great overall presentation of client care and how to incorporate this into your practice within healthcare and other healthcare professions. I am a counselor and really enjoyed watching this three-part course and learning how to actually apply this information when working with clients who identify as a different gender or sex. I don’t think anything needed to be improved because everything that was included was very thorough and accurate.”

“I feel the course was very informative. I learned the different types of gender and how professionals should approach and handle these types of patients. The course was quick and easy to follow. This course will be extremely helpful for staff and providers.”

“I think this course helped me a lot because I have never had any education on this subject. I think it helped me to understand in a better way how to give the best medical care with respect and compassion. Getting to know all of the different gender identities helped me the most. I learned a lot of new information today. I think this course will definitely help the healthcare community to understand and be more confident in giving patient care. Thank you! This was very interesting and makes me feel more confident.”

“Although not a direct patient care provider, I do work with patient intake. Understanding terminology and best practices in obtaining vital information will be of great value to me. Our hospital currently has registration questions on our system, but all intake is done verbally, and we are instructed NOT to ask, but to input information if it is volunteered to us. I really enjoyed the course and I think it will help me be more respectful and compassionate in my interactions with patients.”

“I think this is a very informative course. It’s also a very important course for all people not just healthcare staff and providers. I did learn some new information. I think the most valuable thing I learned is to just be aware when speaking to someone. You don’t know certain things so don’t assume. Be receptive and understanding. The world needs more of that.”

“The course was extremely helpful. I’m amazed at how I learned so much from the videos. The most valuable thing to me in this course was basically they deserve to be treated how we want to be treated; especially in healthcare. They should not be denied healthcare and we as people that provide healthcare should get an understanding of how to treat these individuals. This will definitely be very useful for healthcare staff and providers. Thanks for this course. I enjoyed it. It was extremely informative!”

“Nice to “meet” you, Leaf! Your organization has been so helpful and our OB medical director mentioned the content of your module many times this morning in her annual presentation to our executives and quality leaders. I was so proud on Diversity Science’s behalf! #hugefan”

“I found this course to be insightful and invaluable. As a heterosexual male, I have not thought about the sensitive topics that I need to modify when communicating with transgender/spectrum individuals. I learned that I can’t make assumptions based on their physical appearance. This is very useful for healthcare staff and providers. Great course overall! Informative for healthcare professionals!”

“I loved the topic about what strategies are there to prevent unconscious bias….the sections about the patients that have been mistreated made me understand how patients must feel if they are exposed to unconscious bias. I am used to seeing society be the problem rather than (being) part of the solution. Overall, the course was good, and I really enjoyed that at the end, you also focused on the physician’s well being and mental health so we are more successful together with our patients. Thank you for that.”

“Precise information.”

“Nicely done. Engaging. Easy to take in and remember facts.”

“I liked the case studies, very much in tuned to today’s cultural biases.”

“This was great!”

“The course was excellent.”

“Provided good information; helped to reflect on our everyday lives.”

“I felt this was a well-rounded educational activity! No changes! I would recommend to others.”

“Training itself is a good length. Succinct but also lots of good info.”

“Practical and efficiently presented in 30 minutes.”

“I appreciate that specific strategies to reduce the impact of unconscious bias were discussed.”

“Great topic and training.”

“Very informative and truly required in the USA.”

“It was very informative and had real life experiences. This course should be offered more frequently to all staff members.”

“I think there needs to be much more of this type of training. This is the correct way to forge ahead unlike America’s current political climate.”

“I really liked the visuals of the brain!”

“I really enjoyed how the information was presented. It is a difficult subject to teach or even just talk about.”

“I believe this training should be presented biannually, if not annually, and incorporated in new hire training.”

“Just as I use science and best practice to approach my patients through conscious clinical practice, I need to acknowledge my unconscious bias when caring for patients and use that same science to address the blind spots that I don’t necessarily see when caring for these same patients.”

“Great training on a very important topic not only in healthcare but in our everyday lives.”

“I enjoyed learning about studies conducted.”

“Every one in todays world need to go through this training, biases are real it impacts our – patients, employees and communities, we all need to actively work together to reduce or counter biases. Inclusion and diversity are very important to do business in todays world.”

“Great job by the presenters and appreciate this training for our staff. I love our company”

“I thought the material was wonderful.  Very insightful.  Eye opening.”

“Other training made me focus on trying not to come across as biased. That just made things worse. After this training, I will focus on seeing things the patients eyes, connecting and  bonding with the patient.”

“Excellent visual/video creation. Interesting and interactive.”

Thank you for incorporating this training within (ORGANIZATION REDACTED). As an African American woman myself, I understand the full circle of unconscious bias as both a patient and provider. Again, thank you!

“Thank you for this topic – I believe there will be a tremendous elevation in the level of care delivered following broad distribution of this material.”

The black man William the biases that he experienced are what I have experienced in my organization. I think the video will be good for some of my coworkers and management to see

“The varied vignettes to present a whole picture of an individual and how/why they have biases toward them AND how to avoid showing bias toward them was a very effective teaching method.”

“This was a great educational presentation…a topic every individual can work on and grow. Our members/patient’s deserve unbiased care.”

“This was a great introductory course, far more extensive than previous implicit bias trainings I’ve received in the past”

“This was a great learning opportunity and I appreciated the research and thought put into this.”-

“This was an excellent educational activity that is important to revisit frequently as a refresher.”

“I expected to multitask but I was completely engaged. It was great information, well presented, with excellent pacing.”

“(I like that).. you use examples of gender and weight bias along with race. This subject matter is about many patients.”

“Very good, nice balance of didactic material and case vignettes.

“Very informational and applicable to clinical practice.”

“Very informative and opened my eyes to unconscious bias that I did not realize I had. Thank you.”

“Very informative. Never really thought about it till today on how I see patients, or how they see me, how they feel.”

“A very succinct and thorough presentation of the topic.”

“Very to the point and well done”

“Very well done and informative. I appreciated the relatable application of these strategies for improvement.”

“Well condensed, useful info presented in a very professional manner. Thank you.”

“These are tools [that help] to address these issues head-on, and not avoid talking about them.”

“I feel this course is really helping me become a better nurse.”

“Thank you for this training – it will make us stronger as a team and help us provide better care and service to our patients!”

“The course changed my life. Thank you!”

“Before this course I never really understood unconscious bias. Now I do – and I know what to do about it!”

“I loved it! It was so interesting and encouraging – I can’t believe how much I got in such a short time.”

“This information would have been so helpful to me about 25 years ago!”

“I appreciate that (most) everyone went through the training and that we have this shared experience and content to continue our work together.”

“These are essential tools and strategies that providers can use to create change personally and at the system level.”

“Your training on unconscious bias and stereotype threat – I found them very thorough and engaging. I particularly appreciated the resource section.”

“…these are meaningful and timely new resources for Perinatal Healthcare Professionals!”

“It is wonderful to work with like-minded consultants with such a commitment to inclusion, diversity, and to taking a science-based approach.”