We offer effective and scalable Video eLearning solutions proven to give healthcare personnel the knowledge and practical strategies they need to provide high-quality and equitable care and make diverse patients feel respected and welcome.
Meets state legal implicit bias training requirements
ACCME and ANCC CE Accredited
Provides options for continued learning through optional self-guided activities and post-eLearning facilitated workshops
After completing our course(s), learners demonstrated ability to:
What Makes Our Interactive Video Courses SO Effective?
Promotes a positive learning mindset, linking objectives to learners’ deep core values, thus motivating action
Equips learners with scientifically proven tools and strategies they can apply immediately
Rated highly engaging, relevant, and directly applicable to learners’ real-world and clinical practice
Accessible and convenient, encouraging full team participation
Creates shared team insight, a common language, and mutual support for implementing evidence-based practices
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Overcoming Unconscious Bias: Understand & Prevent Unintended and Implicit Biases in Patient Care
Why is this course important?
Unfortunately, research studies show that even though we have the best of intentions, our unconscious and unintended biases can get in the way of achieving this goal. Many studies have shown that our unintended biases can, without our awareness, cause lower quality of care and experiences for minoritized patients. Just being aware of our biases is not enough. Unlike other anti-bias courses, this course provides proven practical strategies to prevent bias from affecting care. This course is important because it will provide you with insights and evidence-based and proven strategies you can immediately put to work to interrupt bias and uphold your commitment to high-quality and equitable care.
Duration:
30 minutes
CE:
Physicians: .5 AMA PRA Category 1 CreditsTM
Nurses: .5 ANCC contact hours
Evaluation results collected in partnership and with thanks to Sean Phelan, PhD, MPH, Professor at Mayo Medical School, Optum Health Care, HealthPartners, and dozens of other organizations and individual providers who independently completed the course. With deep gratitude to the anonymous clinician reviewers who donated their time and to the many subject matter experts who contributed to our courses.
Understand and Prevent Weight and Body Size Bias in Patient Care
Why is this course important?
Unfortunately, many individuals with larger bodies report a lack of understanding and empathy from their healthcare providers. They feel they are being blamed, judged, and treated as someone undeserving of their time and care because of weight bias. These patients may also experience anxiety, self-consciousness, and embarrassment during healthcare encounters. Patients may delay seeking the care they need, fearing judgment or having difficulty finding a healthcare provider with whom they feel comfortable. his course is important because it will equip you with insights and strategies to increase patient trust and comfort and prevent weight bias and stigma from affecting you or your patients.
Duration:
30 minutes
CE:
Physicians: .5 AMA PRA Category 1 CreditsTM
Nurses: .5 ANCC contact hours
Developed in partnership with Mayo Clinic and lead Subject Matter Expert: Sean M. Phelan, PhD, MPH, Professor, Mayo Medical School. With deep gratitude to the anonymous clinician reviewers who donated their time and to the many subject matter experts who contributed to our courses.
Understand and Prevent Bias During Stressful Situations and Healthcare Crises
Why is this course important?
High demands on the healthcare system and stress make living our values and commitment to providing equitable, high-quality care to all our patients harder than usual. This is because, despite our best intentions, stress amplifies our unconscious biases and makes it more challenging to prevent unintended biases from affecting how we care for patients. This course uses the stories of two patients, Rosa and John, to illustrate how bias can affect patient experiences and can result in poor patient outcomes. This course is important because it will give you the knowledge and skills you need to ensure your care aligns with your values and equips you to be part of the solution to racial and ethnic inequities in healthcare.
This course also has a version for non-clinical staff with patient contact.
Duration:
30 minutes
CE:
Physicians: .5 AMA PRA Category 1 CreditsTM
Nurses: .5 ANCC contact hours
With thanks for the generous support of the California Health Care Foundation. With deep gratitude to the anonymous clinician reviewers who donated their time and to the many subject matter experts who contributed to our courses.
Combating Behavioral (Mental) Health Stigma in Primary Care
Why is this course important?
About forty-five million, or one in five adults, suffer from various behavioral health disorders in the United States. Those conditions can deteriorate a person’s family, social, and work life. With numerous costs to families and society, we need more efforts to curb the prevalence and severity of mental and behavioral health issues. his course is important because it will help you offer the highest quality of care for all patients, using vivid examples to illuminate key factors and solutions. In addition, reducing implicit bias and identity threats caused by mental health stigma will help patients receive the treatment they need and deserve.
Duration:
30 minutes
CE:
Physicians: .5 AMA PRA Category 1 CreditsTM
Nurses: .5 ANCC contact hours
Developed in partnership with Mayo Clinic and lead Subject Matter Expert: Sean M. Phelan, PhD, MPH, Professor, Mayo Medical School. With deep gratitude to the anonymous clinician reviewers who donated their time and to the many subject matter experts who contributed to our courses.
Providing Identity-Safe Patient Care: Understanding and Preventing Stereotype Threat
Why is this course important?
We strive to provide the best possible experiences for our patients. Part of that is understanding the way our patients’ past experiences both inside and outside of healthcare, can affect their healthcare encounters. One factor that can affect our patients, especially those of minoritized groups, is Stereotype Threat. Stereotype Threat is triggered by awareness or concern (conscious or unconscious) that a stereotype about a group we belong to might affect how others see us. Hundreds of studies have shown that Stereotype Threat can profoundly affect behavior and emotions. Research shows that stereotype threat is prevalent, can affect anyone, and has surprisingly powerful adverse effects. Your racial and ethnic minority patients, those with nontraditional gender identities, those with a disability, and those with obesity are at high risk for stereotype threat. This course is important because it will give you the essential understanding and skills to reduce patient Stereotype Threat, improve your interactions with patients (for them and you), and ensure high-quality care and outcomes for all your patients.
Duration:
30 minutes
CE:
Physicians: .5 AMA PRA Category 1 CreditsTM
Nurses: .5 ANCC contact hours
Evaluation results were collected in partnership and with thanks to Sean Phelan, PhD, MPH, Professor at Mayo Medical School. With deep gratitude to the anonymous clinician reviewers who donated their time and to the manysubject matter expertssubjectperts who contributed to our courses.
Dignity in Pregnancy & Childbirth:
Preventing Racial Bias in Perinatal Care
Why is this course important?
Unfortunately, a large body of research shows a significant gap between healthcare clinicians’ and providers’ value of equitable care and Black patients’ experiences and outcomes. A massive body of evidence shows that Black women, on average, receive poorer quality of care and have higher rates of suffering, complications, morbidity, and death than their White counterparts. This course is organized into three sections providing specific, concrete, evidence-based strategies for interrupting racial bias. Each section includes examples of real-life, composite stories to illustrate how racial bias can undermine care, however unintended. This course is important because It will give you concrete and evidence-based actions to interrupt racial bias, help buffer patients from racial bias, and provide equitable care for all your patients. For detailed objectives and approach, click here.
Duration:
60 minutes
CE:
Physicians: 1.0 AMA PRA Category 1 CreditsTM
Nurses: 1.0 ANCC contact hours
Meets California, Minnesota, and Michigan training requirements for perinatal care providers. May meet other state requirements.
Project Director/Lead Subject Matter Expert: Rachel Hardeman, PhD, MPH, Associate Professor at the University of Minnesota School of Public Health. With thanks for the generous support of the California Health Care Foundation and the many subject matter experts who contributed to our courses. With admiration and deep gratitude to the dozens of Black Birthing People and perinatal care providers who provided input, feedback, and guidance.
Best Practices for Working with Medical Interpreters
NEW AND IMPROVED!
Why is this course important?
It can be stressful when you cannot communicate directly with patients because of language barriers. Even worse, poor communication and inadequate interpretation can cause poor, even tragic outcomes for patients with limited English Proficiency. Working effectively with Medical Interpreters is essential for providing the high-quality care you want for all your patients. This course is important because it offers crucial information and engages you in a real-life patient story to illustrate and deepen your understanding of best practices.
Duration:
30 minutes
CE:
Physicians: .5 AMA PRA Category 1 CreditsTM
Nurses: .5 ANCC contact hours
With deep gratitude to the anonymous clinician reviewers who donated their time and to the many subject matter experts who contributed to our courses.
Implicit Bias Education for Nursing Students and New Nurses
Why is this course important?
Provides compliance with California State Law AB 1407 and other state-mandated implicit bias training for nursing students and new nurses.
Part 1 – Protecting Yourself and Your Patients from Implicit Bias provides learners with foundational knowledge and essential insights into the nature of unintended, implicit biases.
Part 2 – Understanding and Addressing Racial and Ethnic Bias During a Healthcare Crisis builds on and reinforces the knowledge and insights gained from Part 1 and adds key structural competency topics.
Part 3 – Dignity in Childbirth & Pregnancy: Preventing Racial Bias in Perinatal Care builds on and reinforces the knowledge and insights gained from Part 1 and 2 and adds key structural competency topics.
Duration:
60 minutes
CE:
Nurses: 1.0 ANCC contact hours
Meets California training requirements for nursing students and new nurses.
With deep gratitude to the anonymous clinician reviewers who donated their time and to the many subject matter experts who contributed to our courses.
Coming Soon!
Caring for Transgender and Gender Diverse Patients
This engaging and evidence-based course is designed for the real world of healthcare, giving medical professionals the knowledge and skills they need to provide inclusive, affirming, and culturally responsive care to their gender-diverse patients, including patients who are transgender, nonbinary, and intersex. Through research, personal stories, real-world examples, and best practice demonstrations, you will: strengthen your knowledge and understanding of gender diversity, gain insight into the healthcare experiences and needs of gender-diverse patients, and develop practical skills for providing gender-diverse patients with clinically appropriate and culturally responsive care. (60 Minutes, 1.0 CE )
Collecting Sexual Orientation and Gender Identity (SOGI) Data
In this course, frontline staff will learn skills, tools, and best practices to collect sexual orientation and gender identity (SOGI) data as required by Washington state law. This course will give you the knowledge and confidence you need to: explain to patients why hospitals and health centers collect sexual orientation and gender identity information, help patients and colleagues understand the definitions and differences among sexual orientation gender identity terms, and apply best practices and strategies to interact with patients in an affirming way. (20 minutes)
Prevent implicit bias, ensure diverse patients feel respected and welcome, and provide high-quality and equitable care to all patients.
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*Subject Matter Experts
Sara E. Burke, PhD; Esther Choo, MD; Brooke Cunningham, MD; John (Jack) Dovidio, PhD; Justin Gomez, MS; Rachel R. Hardeman, PhD, MPH; Salinas Manisha, PhD; Rebecca O’Connor, PhD, RN; Tyson Pankey, PhD; Cindy Perry, PhD, RN; Sylvia Perry, PhD; Sean M. Phelan, PhD, MPH; Julia Prezedworski, PhD; Richard White, MD; Mark Yeazel, MD; Lotte Dyrbye, MD; Sharonne Hayes, MD; Karen, Scott, MD, MPH, FACOG; Nathaniel Miller, MD; Joia Crear-Perry, MD. FACOG; Rebecca Polston, CPM, LM; Michelle van Ryn, PhD, MPH; Anne Waniger, PhD, among others.