Evidence-based training provides you with greater insight into how unconscious automatic responses undermine relationships and how you can consciously counteract these damaging effects. Using the latest findings in the science of diversity, you’ll receive practical tools and insight to improve your discernment about the responses and expectations of your clients or patients. Digging deeper than the superficial builds trust that results in greater client/patient satisfaction as well as your own professional fulfillment.

• Effective rapport-building techniques that establish the feeling of mutual partnership
• How to prevent unintended biases and stereotype threat from undermining client experience
• How to increase comfort, reduce inter-group uncertainty, and improve client-centered results

Build Rapport

Learn more about how your diverse patients see the world and how their perspectives influence the decisions they make and actions they take.

Lower Burnout

Inject your professional life with a fresh point of view. Determine why some of the tactics you may have used in the past have been unsuccessful and how you can better connect with those you serve.

Better Practice

Foster a personal bond with your patients that leaves a lasting positive impression. Increased patient satisfaction improves referrals and positive word-of-mouth.

Single Sessions or Combined into a Series

• Understanding and preventing unintended biases in patient care: Foundations I
• Understanding and preventing unintended biases in patient care: Foundations II
• Understanding and preventing microaggressions in healthcare teams & patient care
• The world outside, the world inside: Understanding the impact of racial trauma and minority stress on your patients
• Foundations of LGBTQ+ inclusive care
• Understanding and interrupting the negative impact of weight bias and stigma on patient care and patient outcomes
• Understanding and mitigating the impact of automatic biases on inter-professional team functioning
• Understanding and preventing current forms of gender bias in patient care
• The benefits of, and best practices for, trauma-informed health care
• How to talk with your patients: Best practices for talking about racism, sexism, and other ‘isms
• Through the patients’ eyes: Understanding and creating identity-safe patient care
• Understanding and preventing everyday racism in health care

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Popular Two-Session Series

• Understanding and preventing unintended biases in patient care
• Through the patients’ eyes: Understanding and creating identity-safe patient care

Popular Multi-Session Series

• Understanding and preventing unintended biases in patient care
• Living in different worlds: The impact of racial trauma and minority stress on your patients and implications for high-quality care
• Foundations of LGBTQ+ inclusive care
• Understanding and interrupting the negative impact of weight bias and stigma on patient care and patient outcomes