Enhance your ability to work effectively with diverse individuals

Strong relationships are the heart of your job. Making your patients feel more at ease and bringing out the best in your patients can help you meet their needs more effectively. Our training provides you with proven evidence-based principles that are a powerful tool that improves patient care, your job satisfaction, and patient outcomes.

Develop skills to better serve others

Build rapport

Learn more about how your diverse patients see the world and how their perspective influences the decisions they make and actions they take.

Lower burnout

Inject your professional life with a fresh point of view. Determine why some of the tactics you may have used in the past have been unsuccessful and how you better connect with those you serve.

Increase positive perception

Increased patient satisfaction improves referrals and positive word-of-mouth. Foster a personal bond with your patients that leaves a lasting positive impression.

What you’ll learn—and why it matters

Evidence-based training provides you with greater insight into how unconscious automatic responses undermine relationships and how you can consciously counteract these damaging effects. Using the latest findings in the science of diversity, you’ll receive practical tools to and insight to improve your discernment about the responses and expectations of your clients or patients. Digging deeper than the superficial builds trust that results in greater client/patient satisfaction as well as your own professional fulfillment.

  • Effective rapport-building techniques that establish the feeling of mutual partnership
  • How to prevent unintended biases and stereotype threat from undermining client experience
  • How unconscious bias and stereotype threat damage patient wellness
  • Increase comfort, reduce inter-group uncertainty, and improve client-centered results

Choose the training method that works best for you

eLearning

Evidence-based, engaging, relevant, accessible and proven effective eLearning options with versions targeted to physicians, nurses, and other providers

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Go directly to courses

Expert-led and facilitated live online training programs

Designed and delivered by nationally recognized experts in equity & quality of care

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What Clients Are Saying

“Everyone in my department should have this training before ever talking to a student.”

– Student Services Representative

“Your talk on overlooked factors that affect student success in a diverse world was timely, evidence based and highly impactful.”

– Kim J, Dean, School of Nursing

“This experience made me feel energized and hopeful.”

– Physician

“Its very important to us that we work with people who are evidence-based. Your team has just the right mix of expertise and practical knowledge to be credible to our physicians.”

– Head of Service Line

“I had very low expectations but this was actually pretty useful.”

– Medical Resident

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